Privacy Policy
Bestwest Building Pty Ltd understands that your privacy is important and recognizes the importance of respecting customer privacy over the Internet. Within our main site, www.bestwestbuilding.com.au, and other sites that we operate (“Sites”) Bestwest Building Pty Ltd may collect information that can personally identify you (“Personal Information”). In this Privacy Statement, we explain the circumstances in which we may collect Personal Information and how we may use it.
Identifying Information
In general, you can visit our Sites without identifying or providing information about yourself. However, Bestwest Building Pty Ltd may receive Personal Information from you, if you wish to do any of the following things;
- Register with one of our sites.
- Request a quote for a service.
- Complete a contact form.
- Complete an online booking.
What Personal Information Will We Collect?
In these instances, Bestwest Building Pty Ltd may obtain the following Personal Information:
- First & Last Name
- E-mail address
- Phone number
- Property addresses
- Billing/payment information
When you complete a booking on our website, your billing/payment details are processed by our third-party payment provider, Stripe. Bestwest Building Inspections do not collect or store your full card details. However, we do retain the last four digits of your card number and the expiry date for verification and record-keeping purposes. This information is considered personal information under the Privacy Act and is handled in accordance with our privacy policy. Payment details collected by Stripe are stored and used in accordance with their privacy policy. This policy can be found here https://stripe.com/au/privacy.
Additional Information
Bestwest Building Pty Ltd may request additional information for our marketing and research purposes, which may include (without limitation)
- How you found out about the Site
- Navigational data to monitor Site use and improve Site content
You are free to ask us to delete your Personal Information from our database at any time, as explained below.
Use of Personal Information
If you choose to give us Personal Information, Bestwest Building may use it to support our customer relationship with you. For example, we may email to you announcements of Bestwest Building Pty Ltd product upgrades, special offers, competitions, promotions and other new products and services from Bestwest Building Pty Ltd. Please note that Bestwest Building Pty Ltd will not share, rent, sell or otherwise disclose your Personal Information to any other companies or organizations. In any event, Bestwest Building Pty Ltd will not disclose Personal Information to a third party without first seeking and obtaining your consent, except as explained below.
When Can We Disclose Information to Third Parties?
We will not disclose Personal Information to third parties without first seeking your consent, unless we are required by law to do so, for example by a government agency.
Security of Your Personal Information
We will take reasonable steps to keep your Personal Information confidential and to protect it from misuse, unauthorised access, modification or disclosure. We have implemented and will maintain proper standards of technology and operational security to protect your Personal Information.
Updating Personal Information
If you wish to update your Personal Information (such as your contact details or property address), you may do so by calling or emailing us.
Third Party Links
This Site may provide you with links to other Internet sites (“Third Party Sites”) that are not operated by Bestwest Building Pty Ltd and which have different information privacy and collection practices. If you choose to link from this Site to a Third Party Site, you acknowledge that Bestwest Building Pty Ltd has no responsibility for the privacy of any Personal Information that you may submit to the operator of that site.
Cookies
Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Most Web browsers are set to accept cookies. We use cookies to help us identify visitors that have previously registered with a Site. If you do not wish to receive cookies from Bestwest Building Pty Ltd, you may set your browser to refuse cookies.
Photographs and Video Captured During Services
From time to time, Bestwest Building staff may capture photographs and videos during the delivery of our services. This material may be used by Bestwest Building for internal training, quality assurance, educational, and promotional purposes, including on our website, social media channels, and other marketing materials.
We will never publish your name, property address, or any other personally identifying information alongside this material. All media is used in a de-identified manner.
By making a booking with Bestwest Building, you consent to this use of media captured during your service. If you wish to withdraw this consent, you may do so at any time by contacting us in writing at office@bestwestbuilding.com.au. Withdrawal takes effect for any future use from the date we receive your written request.
Update of This Privacy Statement
From time to time, Bestwest Building Pty Ltd may revise this Privacy Statement and we suggest that you should periodically review our current Privacy Statement on this Site. Bestwest Building Pty Ltd will not send you any separate notification of changes to its Privacy Statement.
How to Contact us
If you have any questions about our privacy policy, the practices of this Site, or your dealings with this Site, you can contact us.
